At Reema Light, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the following policy carefully.
Return Eligibility
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Items must be returned within 14 days of the delivery date.
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Products must be in unused, original condition with all original packaging, tags, manuals, and accessories included.
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Returns must be accompanied by the original receipt or proof of purchase.
Items Not Eligible for Return
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Products that have been used, damaged, or altered after delivery
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Items returned after the 14-day window
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Items marked as final sale or non-returnable on the product page
Return Process
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To initiate a return, please email us at [email protected] within 14 days of receiving your order. Include your order number, reason for return, and any photos if the product is damaged or defective.
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Once approved, we will provide you with return instructions, including the return address.
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The customer is responsible for return shipping costs unless the item was received damaged or defective.
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We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method (excluding shipping fees).
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Please allow 7–10 business days after we receive your return for the refund to be processed.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us at [email protected] within 3 days of delivery. We will arrange a replacement or issue a full refund, including shipping charges.
Exchanges
We do not offer direct exchanges. If you would like a different item, please follow the return process and place a new order.
Contact Us
For any questions related to refunds or returns, please contact [email protected].